We persist in standard and industry-leading service content and mode, high technical standards, strict working attitude, high-quality service team and professional knowledge background, and we practice the full service concept, and endeavor to provide customers with reliable one-stop engineering services.

       ●Pre-sales Service

Pre-sales services help customers acquire comprehensive and accurate information before ordering.

1，Production Workshop and Reference Paper Mill Visiting

We'd like to invite all customers to visit Zhongya's workshop and visit the reference paper mills to check our paper machine performances on site.

2，Product Consultation

An exclusive sales manager will be responsible for following up your inquiries and offering prompt and effective responses. We will arrange technical meetings to provide professional technical support for our clients, and complete a service loop of demand analysis, customized recommendation, and professional solution design.

       ●On purchase service

As a comprehensive contractor in the paper making industry, Zhongya offers turnkey project services.

1，Full process tracking

Zhongya's service team makes time arrangement according to customer requirement. The sales manager will follow up on production, logistics, receiving, and installation progress throughout the process, providing real-time reports and flexible adjustments to meet customer needs. We guarantee that the paper machine undergoes strict quality inspection and performance testing before being delivered to customers.

2，Financial Services

We provide flexible payment methods and financial support for customers.

3，Installation service

We will communicate with customer to confirm the installation time and send technical personnel for on-site installation and commissioning. All staff must pay attention to the on-site safety and comply with local rules and regulations.

4，Training, Startup and Comissioning

Technicians provide on-site supervision and provide paper machine operation training to customers to make sure that they can run the paper machine proficiently.

       ●After-sales service

After-sales services are aimed to solve all sorts of customer problems and enhance customer satisfaction.

1，Three guarantee services

From the date of commissioning, we provide three guarantee services (repair, replacement, and return) for vulnerable parts, roller rubber cover, and rollers, from six months to two years.

2，Maintenance guidance

We will provide maintenance guidance, including daily maintenance, troubleshooting methods, etc., to ensure the long-term stable operation of paper machines.

3，Quick response

Quickly respond to customer demands within 24 hours, and provide solutions by online meetings & field visits in one week.